Terms of Use

About These Terms

These terms apply to your use of Pickwave Pro, a Linnworks app that automates the creation of pickwaves from Linnworks Open Orders views. By installing or using Pickwave Pro, you agree to these terms.

Your Responsibilities

• You are responsible for creating and checking the Linnworks Open Orders views used by Pickwave Pro.
• You are responsible for checking schedules, run times, grouping, limits, identifiers and assigned users before enabling automated runs.
• You should test schedules with Run Now before relying on timed runs.
• You are responsible for monitoring scheduled runs, Run History, pickwave creation and warehouse output.
• You are responsible for ensuring that orders are picked, packed and dispatched on time, including dealing with orders that Linnworks cannot pickwave.

Service Behaviour

Pickwave Pro uses Linnworks APIs and depends on Linnworks availability, account permissions, order data, stock allocation and app authentication. Scheduled runs normally start at the selected time, with a short safety window for brief server delays or restarts.

Pickwave Pro automatically skips parked orders, locked/problem orders and orders Linnworks reports as having insufficient stock or allocation problems.

No Guarantee Of Error-Free Operation

We work to keep Pickwave Pro reliable, but we cannot guarantee uninterrupted, error-free or delay-free operation. You should monitor Run History and your Linnworks pickwaves, especially after creating or changing schedules.

Support

Support is available through the Pickwave Pro support form. Please include schedule names, run times, locations, order views and error messages where relevant.

Changes And Withdrawal

We may update Pickwave Pro, these terms or the support process as the service develops. You may stop using Pickwave Pro by disabling schedules or uninstalling the app from Linnworks.

Liability

Pickwave Pro is provided to support warehouse automation, but it does not replace the customer's responsibility to monitor order processing, scheduled runs, run history, pickwave creation and dispatch deadlines.

Customers remain responsible for ensuring that orders are picked, packed and dispatched on time, including checking whether scheduled runs have completed successfully. Pickwave Pro is not liable for missed courier cut-offs, delayed dispatch, lost sales, marketplace penalties or other operational losses caused by failed, delayed, disabled, misconfigured or unmonitored schedules, except where liability cannot legally be excluded.

Nothing in these terms excludes liability where it would be unlawful to do so.